SMA Service & Support

SMA Remote Service

Major investments require a high degree of security. The Remote Service module enables SMA to monitor data almost in real time in order to keep an eye on inverter performance. This option ensures that your PV plant runs smoothly while optimizing energy production.

The Services:

• Continuous real-time monitoring of your inverters
• Fast response time by telephone and email when a problem occurs
• Priority support upon service request
• Monthly report on service incidents if needed
• Contract available for 5, 10, 15 or 20 years

Your Advantages:

• Guarantee that your inverters will run smoothly
• Faster troubleshooting due to our access to required raw data
• Minimized potential downtime and resulting yield loss
• More secure energy production and lower costs over the long term

SMA Spare Parts Guarantee

You can rely on us: If there are any plant malfunctions, you can rest assured that we will supply the right spare part- in the long-term and at a calculable price. You keep the downtimes of your PV plant to a minimum and ensure high yields at the same time.

The Services:

• Spare parts availability over the entire contract period is guaranteed
• Accepting your report of an incident and providing telephone support
• In the event of irregularities: spare parts inlusive
• Shipping from SMA usually within one business day
• Contract available for 10, 15 or 20 years

Your Advantages:

• Long-term security thanks to availibility of the right spare parts
• Plant operation is quickly restored by fast and safe delivery
• Prices remain stable over the entire service life of your equipment

SMA Warranty Conditions Large Scale

All relevant and up-to-date SMA warranty conditions and Extended Warranty order forms for SMA string inverter solutions can be found in the Download Area. We recommend to use the “Search” function for ease of access.